What is the best way to get administrative staff contact information out to clients?
Law firm portals are one method. Most law firm public websites publish attorney contact information but not the information for paralegals, clerks, etc... If a law firm would like specific clients to be directly in touch with individuals who can help them on a specific issue (e.g. billing, technology, litigation support, administration), a law firm portal can be used to publish contact information for these firm employees.
This allows clients to get answers to issues more quickly, and in a manner where the law firm's attorneys need not be troubled with ministerial duties such as providing email address or phone numbers to clients.
